Information?

I got a phone call today asking for information. Nope, not info about a medication or anything. They wanted the phone number of a store near us in the mall. Why would you call a pharmacy for that info? Do I look like a telephone info service? Never mind that clearly this person is a frequent flier in this store, judging from the slurred speech. At 10:33am.

I am used to giving out info. Just not info that you can get by calling the telephone operator. Oh wait, THAT'S why I was called. The phone company charges you if you are too lazy to look up the number in your phone book! She was hoping I'd pull out MY phone book and look up the number for her. All in the name of customer service. Give me a break!

To all the lazy people out there, your pharmacist is not a customer service desk. We are a very specialized information service. If your question has nothing to do with health or drugs or even herbs (both legal and illegal ones) then don't call me. If you want to know what happens if you smoke jimson weed or oregano, that would be an okay question. After all, it is vaguely pharmaceutically related and would provide me with some entertainment. Not mention blog fodder.....

Yes, I am a pharmacist

Dear office monkey, yes, I, the pharmacist, actually answered the phone. Do not assume that because of that fact that I am NOT a pharmacsit. Just because the doctor you work for will not demean himself to such menial tasks as answering phones does not mean the rest of the world is like that.

Clearly his business is not dependent on good customer service. I answered the phone because I happened to be free and the tech was already helping a client.

It is okay to ask "is this the pharmacist?". It is NOT okay to say, "I don't need you to get the pharmacist for this. " As you already have the pharmacist and I find your attitude lacking in respect.

Time Whirlpool

As in time-sucking customer. Please, please, do not spread all of your meds all over the counter to figure out what you are getting. Do not get pissed off at me when your drug plan says you should have another 63 days of your meds and won't pay for another supply yet. Do not compare every med with what you THINK you remember at home while taking up all of my counter space and denying the other customers standing right behind you any kind of decent service. Do not argue with me when I tell you that your plan will only pay for the generic (ie cheaper) drug and if you want the brand name you have to pay. Them's the breaks.



While I'm at it, also do not walk out of my store and then come back in 10 minutes to ask me the same questions you just finished asking me. Ask your wife. She was standing next to you the whole time. Even if you have no memory because of all the sedative and nerve pills you are on, she isn't and remembers all of it.



Please just GO AWAY!

You want me to do what????

Listen lady, your daughter is out of repeats on all 3 meds. No, it is not MY fault. Your daughter is 18 and legally an adult. YOU are her mommy. Why on earth should I keep track of her meds???? I will fax the doctor for the refills, IF you are filling them in my store. I will NOT then take the authorizations and fax them to your new pharmacy in another town because that is where you now live. Why should I do all this extra work when you are taking your business elsewhere? In fact, why should I HELP you take your business elsewhere? Get your new pharmacy to call.



You have never been nice to me. You have always been exceedingly rude to my staff. You are now being rude to me because you are too damn lazy to call your doctor yourself to see why the repeats have not been faxed to your new pharmacy. How the hell should I know what is going on in your doctor's office? Do I look omniscient? 'Cause if I was, I wouldn't be listening to you bitch on the phone!



Face it, you have never given me a single reason to be helpful. And now you are giving me more reasons to hang up on you.



Bye

Thank you

As an anodyne to the whininess of the last couple of posts, here is today.


Thank you customer for calling hours ahead of time to ask me to prepare your rx BEFORE you showed up at my counter. It is actually already done, because the doctor called it in yesterday and since it was a new dose, we figured you'd be wanting it, but thank you for calling ahead anyway. It does my heart good to see someone who actually plans ahead and doesn't think the world revolves around them!

Learn to Count and Stuff

Dude, if your doctor says I can give you your Percocet and Oxycontin every 30 days, that's the way it goes. Not day 29. And I'm sorry it pisses you off and I'm sorry the regular guy that you bully isn't in, but it ain't my problem. I take that back. I'm NOT sorry. I don't give a rat's ass. And by the way, you've been picking your pills up every 30 days, so why are you giving ME a fucking problem? Is it becasue you think I don't know how to count? I went to schoool to do this thankless job and one of the things they DEFINITELY covered was how to count to 30!

And while I'm at it, lady, if you want your pills delivered, maybe you should stay home! The driver can't just "leave it between the doors" since then we have no way of knowing if you actually get your pills or they were stolen by the druggie next door. Which they invariably are 'cause then you call and say you didn't get your freaking pills, even thought the driver swears up and down that he dropped them off. And, frankly I believe MY guy, not you!

Not MY fault!

Got a call from a homecare nurse this morning. Complaining that the insulin we sent did'nt fit in the insulin pen. I pulled out the rx and it clearly stated which brand to send. So that's what we sent. Unfortunately, somewhere along the line, the patient was given a different brand of pen. So the insulin cartidge doesn't fit.

The nurse didn't twig to this. Only to the fact that the insulin didn't fit. Which she should have realized as soon as she saw they were 2 different brands. Nope, she tried to force it.

Then, when I explained that the order I got from the doctor stated which brand to send, she said "Well, MY order just says 15 units every morning!" Well la di da lady! Too freakin' bad.

I will send out the other one at my cost. Which has no impact on you, but, since I am not government sponsored, DOES cut into my bottom line.

And I will not be nasty to you because the doctor screwed up. Please stop blaming me, not my fault.

Bitch.